- Over 18 years of exceptional customer service (50 + contacts per day)
- Proficient within Epic, MS and IOS platforms
- Strong follow through, attention to detail and organization
- Experience managing staff of 7 people
- Ability to keep up with policy and procedure updates
UChealth – Patient Access IVS
Fort Collins, CO
2020 – Current
- Verify patient information for surgery; insurance, codes, location
- Communicate with insurance companies to obtain authorizations
- Communicate with clinics, surgery schedulers and leadership for patients
- Provide training for Medicare accounts, portals, pre cert forms
Technician I
Fort Collins, CO
2017 – 2019
- Plate, placard renewals, new activation and account maintenance
- Replacing titles, registration, tabs and plates
- Verifying VIN inspections, processing bonds, respecting local, state and federal laws
- Worked with dealers, the general public and administrative employees on the back end
CSR II – Transfort
Fort Collins, CO
2014 – 2017
- Directing customers to locations; local and state trip planning
- Logging incidents, feedback, facility requests in multiple software programs
- Pass sales, data entry, mail distribution, email response in both departments
- Setting up new accounts for nonprofit agencies
- Explaining traffic code, residential permits, municipal court process
- Processing payments, providing tech support for parking portal
- Daily reports, noting accounts, issuing permits in T2FLEX
Owner/Barista – Jilly Bean Java
Fort Collins, CO
2009 – 2012
- Trained new hires, maintenance, marketing, payroll
- Managed staff of 7 people
- Inventory, bookkeeping, schedules, recipes, menu
- Worked with non-profits, hosted private events